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Business

Feb 15
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Find Your Passion

By Business, General, Scott
I have been in a reflective mood as of late and I have been thinking about my past, what led me to start Infinite Green 6 years ago with my good friend Jon, and what were the specific inflection points in my career that enabled me to have a point of view others would find value in. I am not sure what started me…
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Feb 11
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Build Momentum, Not Projects

By Business, General, Scott
I have been working with a large healthcare company putting together a strategic contact center investment and three year road map, and the team has been discussing how to frame up the approach. The company historically has managed investments as a bottoms up series of "projects" and the team was inclined to use that same approach for this effort. For some background, the project…
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Feb 02
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The Power Of Failure

By Business, General, Jon
I can admit freely that there have been times in my life where I have not tried something due to my fear of failing, but I have learned that the benefits to trying something new far outweigh the feeling I get in not giving my ideas the air they deserve. This was probably one of the life lessons that took a little longer to…
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Feb 02
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The 2015 Service Supported Contact Center

By Business, General, Scott
Contact centers have gone through significant change over the past several years, the most significant being the use of cloud based services. These cloud services allow companies extreme flexibility and platform reliability without the hassle of upgrades, maintenance contracts, and slow IT response time to requested changes. These services are now mature enough to handle every aspect of a contact center's technology needs with…
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Jan 30
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When Domain Expertise Gets In The Way Of Change

By Business, General, Scott
So, your contact center has been in place for many years. It probably started many years ago from a few people taking phone calls during regular business hours and has developed into a multi-site, multi-channel, multi-shift operation. What started as an agile team adjusting to shifting and changing customer needs and quickly expanding products and solutions, is now changing at a snails’ pace and not…
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Jan 14
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Have you ever?

By Business, Jon
Have you ever had someone take credit for your ideas? Have you ever found out later and then wanted to get even, or did you take the high road and let the past go? In 1794, Eli Whitney patented the cotton gin and unfortunately at the time, due to infringement issues, he made very little money on the invention while others got rich. On this…
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Jan 12
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Communication in 2015

By Business, Jon
Thinking about new ways to add value this year? Whether personally, professionally, or both, you may not have to look farther than your own words to make a positive, major impact in 2015, and it is probably much easier than shedding those extra December pounds at the gym!
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