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Dec 01
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Transformative Traits Learned Through the Music Industry

By Business, Jered
With Valerie Rodriguez and Jon Blum in Nashville last week – a city pulsating with musical energy – it has us thinking about the connection between music and leadership. We've had intriguing conversations around the office lately about how many high-performing leaders have a background in music study. So, inspired by the vibrant music scene all around us, we thought it was the perfect time to…
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Nov 05
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Enhancing Customer Experience with AI-Powered Agent Augmentation

By Business, Valerie
Customer expectations are higher than ever—they expect quick, accurate resolutions and personalized service, whether interacting with a human or a bot.  AI is revolutionizing customer support and call centers, moving from traditional reactive models to proactive, customer-centric service centers. Instead of replacing agents, AI can elevate customer experience by augmenting agents' abilities, improving efficiency, and cutting costs, while still boosting satisfaction. AI’s Key Roles…
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Sep 24
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Cross-Industry Connections: The Key to Personal Growth and Professional Power

By Business, Valerie
If you’ve ever experienced the Infinite Green or Ready. Set. Pivot (RSP) team in action, you'll know that the power of collaboration is deeply ingrained in our approach. The connections we make as individuals and companies are some of the most valuable assets we can cultivate. These are the relationships that expand our views, enhance our happiness, and enrich our personal and professional lives.…
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May 30
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Infinite Green Partners with Artificial Solutions

By Business, Latest News, Press Releases, Technology
Infinite Green Partners with Artificial Solutions to Enhance Customer Experience Strategies with Differentiated Artificial Intelligence Powered Self-Service Solutions Infinite Green a global consulting firm specializing in customer experience design, development, and operations announced today that it has signed a partnership agreement with Artificial Solutions www.artificial-solutions.com, the natural language interaction (NLI) specialist that enables users to have meaningful, humanlike interactions with technology across channels of service.…
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May 24
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Partnership Is Essential

By Business, Jon
Why don't more contact centers/departments employ or directly partner with marketing talent in their quest for greater customer connections? In over 100 projects in 9 years with Infinite Green, and prior to that in my corporate career, I rarely witnessed this. Yet, I had my most successful "customer movements" when we (operations and marketing) both sat down and just talked.  Any chance that one…
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Jul 20
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Culture as a Platform

By Business, Scott
For anyone that knows me, I am not a big fan of industry buzz terms. The “Internet of Things,” “Big Data,” and “Omni-Channel” are the latest examples that drive me bananas. Not because they don’t have foundational meaning and value, because they all do. It’s because they get bastardized into products and services that sell the promise of more revenue, improved customer experience, or…
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May 01
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How obvious are you?

By Business, Jon
How would you describe your approach or attitude at what you do? Are you an optimist? An achiever? An enabler? What word best describes your skills, your passion, and your work product, all in one? I wake up on most days feeling empowered to go “slay the dragon,” and am excited about the challenges put in front of me, but is that a successful…
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Apr 21
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2 min check in – Do you have an inner circle?

By Business, Jon
Chances are you have had an influential leader or mentor over your career who has provided good advice, thoughts on changing jobs, how to work on being promoted, or ways to approach a difficult situation. These people tend to be relevant in the moment and serve a singular purpose, but do you have an inner circle “team” or a few individuals who can inspire,…
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Apr 12
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How I found an extra month of time in Q1, and in addition, greater business clarity in 2017!

By Business, General, Jon
Back in December I went through my typical reflection of the past 12 months, what could I have done differently/better, who’s businesses were better because of Infinite Green, and was my personal life more balanced and more fulfilling? After a few deep thoughts, I pivoted quickly into “looking ahead” because I am typically an optimist. I was just about to fall into making a…
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Mar 30
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The Bigger Picture

By Business, Scott
As a consultant, I get the opportunity to provide an outside-in perspective to clients. Some of them request this perspective asking questions such as “What is the rest of my industry doing?” or “How do other contact centers approach this problem?” They are genuinely curious about how to leverage the learnings of others and apply it to their own business problem. Others are not…
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