Why don't more contact centers/departments employ or directly partner with marketing talent in their quest for greater customer connections? In over 100 projects in 9 years with Infinite Green, and...
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Contact centers have gone through significant change over the past several years, the most significant being the use of cloud based services. These cloud services allow companies extreme flexibility and platform reliability without the hassle of upgrades, maintenance contracts, and slow IT…
Have you ever had someone take credit for your ideas? Have you ever found out later and then wanted to get even, or did you take the high road and let the past go? In 1794, Eli Whitney patented the cotton gin and…
So, your contact center has been in place for many years. It probably started many years ago from a few people taking phone calls during regular business hours and has developed into a multi-site, multi-channel, multi-shift operation. What started as an agile…
Thinking about new ways to add value this year? Whether personally, professionally, or both, you may not have to look farther than your own words to make a positive, major impact in 2015, and it is probably much easier than shedding those extra December pounds at the gym!
Infinite Green Partners with Artificial Solutions to Enhance Customer Experience Strategies with Differentiated Artificial Intelligence Powered Self-Service Solutions Infinite Green www.goinfinitegreen.com, a global consulting firm specializing in customer experience design,...
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For anyone that knows me, I am not a big fan of industry buzz terms. The “Internet of Things,” “Big Data,” and “Omni-Channel” are the latest examples that drive me...
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How would you describe your approach or attitude at what you do? Are you an optimist? An achiever? An enabler? What word best describes your skills, your passion, and your work product, all in one? I wake up on most days feeling…
Chances are you have had an influential leader or mentor over your career who has provided good advice, thoughts on changing jobs, how to work on being promoted, or ways to approach a difficult situation. These people tend to be relevant in…
Back in December I went through my typical reflection of the past 12 months, what could I have done differently/better, who’s businesses were better because of Infinite Green, and was my personal life more balanced and more fulfilling? After a few deep thoughts, I pivoted quickly into “looking ahead” because I am typically an optimist. I was just about to fall into making a few resolutions, but this time I wanted to do something different.
