In our final and most impactful #PartnerPerspectives session of 2025, we are joined by David Bailey-Aldrich (DBA), Senior Partner Sales Manager, and Taylor Wilkerson, Sr. Manager Solution Consulting at Genesys.
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Welcome to The Green Room! In this insightful 30-minute episode, hosts Jon and Scott sit down with CX veteran and author Sean Albertson to challenge the crisis at the heart of customer experience.
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Welcome to The Green Room! In this powerful episode, Infinite Green's Scott McIntyre and Jon Blum sit down with entrepreneur, author, and speaker Kevin Knebl to discuss the foundational principle of all business success: human connection.
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Welcome to The Green Room! In this full 30-minute episode, we sit down with leadership guru John Graci, who draws on 35 years of experience to challenge traditional leadership thinking and provide actionable strategies taught "from the trenches."
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Welcome to The Green Room! In this insightful and thought-provoking discussion, Infinite Green’s Jon Blum and Scott McIntyre sit down with CX expert and author Sean Albertson to discuss the core challenge facing modern organizations: organizational misalignment and its impact on customer experience (CX) and new technology deployments like AI.
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Welcome to the Green Room! In this insightful and thought-provoking discussion, the Infinite Green team sits down with Nick Stocking and Paul Anderson from Yellow.ai to cut through the AI hype and discuss what truly drives sustainable business value.
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Watch this exclusive Partner Perspectives episode featuring Guhan Raghu, Partner & COO at 3DG Partners!
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Why don't more contact centers/departments employ or directly partner with marketing talent in their quest for greater customer connections? In over 100 projects in 9 years with Infinite Green, and prior to that in my corporate career, I rarely witnessed this. Yet, I had my most successful "customer movements" when we (operations and marketing) both sat down and just talked. Any chance that one…
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How would you describe your approach or attitude at what you do? Are you an optimist? An achiever? An enabler? What word best describes your skills, your passion, and your work product, all in one? I wake up on most days feeling empowered to go “slay the dragon,” and am excited about the challenges put in front of me, but is that a successful…
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Chances are you have had an influential leader or mentor over your career who has provided good advice, thoughts on changing jobs, how to work on being promoted, or ways to approach a difficult situation. These people tend to be relevant in the moment and serve a singular purpose, but do you have an inner circle “team” or a few individuals who can inspire,…
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