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The Real Reason CX Projects Fail

By Jon, Scott, The Green Room, Video
Welcome to The Green Room! In this insightful and thought-provoking discussion, Infinite Green’s Jon Blum and Scott McIntyre sit down with CX expert and author Sean Albertson to discuss the core challenge facing modern organizations: organizational misalignment and its impact on customer experience (CX) and new technology deployments like AI.
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