In our final and most impactful #PartnerPerspectives session of 2025, we are joined by David Bailey-Aldrich (DBA), Senior Partner Sales Manager, and Taylor Wilkerson, Sr. Manager Solution Consulting at Genesys.
This conversation moves beyond traditional contact center applications to explore the strategic imperatives of Pervasive AI and the Total Experience (TX) platform approach. We dive into what it takes for channel partners to drive new revenue and for clients to achieve truly seamless customer service.
Key Discussion Topics
- The Evolution of CX We explore why the platform is now focused on orchestrating experiences, not just routing calls, and what the shift to Total Experience means for your business.
- The Power of Pervasive AI How AI is natively integrated across all services and modules to maximize efficiency, not just function as an add-on.
- What Makes a Great Partner A candid look at the philosophy of partnership focusing on solving business outcomes, not just selling technology.
- The New Barrier to Innovation Why the technology itself is no longer the biggest challenge, and the focus has shifted entirely to people, process, and change management.
About Our Guests
David Bailey-Aldrich (DBA) Partner Sales Manager at Genesys
Taylor Wilkerson Sr. Manager Solution Consulting at Genesys