In our final and most impactful #PartnerPerspectives session of 2025, we are joined by David Bailey-Aldrich (DBA), Senior Partner Sales Manager, and Taylor Wilkerson, Sr. Manager Solution Consulting at Genesys.
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Welcome to The Green Room! In this insightful 30-minute episode, hosts Jon and Scott sit down with CX veteran and author Sean Albertson to challenge the crisis at the heart of customer experience.
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Welcome to The Green Room! In this powerful episode, Infinite Green's Scott McIntyre and Jon Blum sit down with entrepreneur, author, and speaker Kevin Knebl to discuss the foundational principle of all business success: human connection.
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Welcome to The Green Room! In this full 30-minute episode, we sit down with leadership guru John Graci, who draws on 35 years of experience to challenge traditional leadership thinking and provide actionable strategies taught "from the trenches."
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Welcome to The Green Room! In this insightful and thought-provoking discussion, Infinite Green’s Jon Blum and Scott McIntyre sit down with CX expert and author Sean Albertson to discuss the core challenge facing modern organizations: organizational misalignment and its impact on customer experience (CX) and new technology deployments like AI.
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Welcome to the Green Room! In this insightful and thought-provoking discussion, the Infinite Green team sits down with Nick Stocking and Paul Anderson from Yellow.ai to cut through the AI hype and discuss what truly drives sustainable business value.
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Watch this exclusive Partner Perspectives episode featuring Guhan Raghu, Partner & COO at 3DG Partners!
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For anyone that knows me, I am not a big fan of industry buzz terms. The “Internet of Things,” “Big Data,” and “Omni-Channel” are the latest examples that drive me bananas. Not because they don’t have foundational meaning and value, because they all do. It’s because they get bastardized into products and services that sell the promise of more revenue, improved customer experience, or…
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I had recently tried to upgrade our TV service here at the office so we could watch some local playoff games. First step, let’s go to the xfinity web site. After all, every company has options to upgrade services within your web account right? This is what we continue to be preached about in monthly statements, email promotions, mobile applications, and our good friend…
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As a consultant, I get the opportunity to provide an outside-in perspective to clients. Some of them request this perspective asking questions such as “What is the rest of my industry doing?” or “How do other contact centers approach this problem?” They are genuinely curious about how to leverage the learnings of others and apply it to their own business problem. Others are not…
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