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Jon

Nov 03
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The Real Reason CX Projects Fail

By Jon, Scott, The Green Room, Video
Welcome to The Green Room! In this insightful and thought-provoking discussion, Infinite Green’s Jon Blum and Scott McIntyre sit down with CX expert and author Sean Albertson to discuss the core challenge facing modern organizations: organizational misalignment and its impact on customer experience (CX) and new technology deployments like AI.
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May 24
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Partnership Is Essential

By Business, Jon
Why don't more contact centers/departments employ or directly partner with marketing talent in their quest for greater customer connections? In over 100 projects in 9 years with Infinite Green, and prior to that in my corporate career, I rarely witnessed this. Yet, I had my most successful "customer movements" when we (operations and marketing) both sat down and just talked.  Any chance that one…
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May 01
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How obvious are you?

By Business, Jon
How would you describe your approach or attitude at what you do? Are you an optimist? An achiever? An enabler? What word best describes your skills, your passion, and your work product, all in one? I wake up on most days feeling empowered to go “slay the dragon,” and am excited about the challenges put in front of me, but is that a successful…
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