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All Posts By

Jon Blum

May 30
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Infinite Green Partners with Artificial Solutions

By Business, Latest News, Press Releases, Technology
Infinite Green Partners with Artificial Solutions to Enhance Customer Experience Strategies with Differentiated Artificial Intelligence Powered Self-Service Solutions Infinite Green a global consulting firm specializing in customer experience design, development, and operations announced today that it has signed a partnership agreement with Artificial Solutions www.artificial-solutions.com, the natural language interaction (NLI) specialist that enables users to have meaningful, humanlike interactions with technology across channels of service.…
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May 24
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Partnership Is Essential

By Business, Jon
Why don't more contact centers/departments employ or directly partner with marketing talent in their quest for greater customer connections? In over 100 projects in 9 years with Infinite Green, and prior to that in my corporate career, I rarely witnessed this. Yet, I had my most successful "customer movements" when we (operations and marketing) both sat down and just talked.  Any chance that one…
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May 01
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How obvious are you?

By Business, Jon
How would you describe your approach or attitude at what you do? Are you an optimist? An achiever? An enabler? What word best describes your skills, your passion, and your work product, all in one? I wake up on most days feeling empowered to go “slay the dragon,” and am excited about the challenges put in front of me, but is that a successful…
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Apr 21
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2 min check in – Do you have an inner circle?

By Business, Jon
Chances are you have had an influential leader or mentor over your career who has provided good advice, thoughts on changing jobs, how to work on being promoted, or ways to approach a difficult situation. These people tend to be relevant in the moment and serve a singular purpose, but do you have an inner circle “team” or a few individuals who can inspire,…
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Apr 12
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How I found an extra month of time in Q1, and in addition, greater business clarity in 2017!

By Business, General, Jon
Back in December I went through my typical reflection of the past 12 months, what could I have done differently/better, who’s businesses were better because of Infinite Green, and was my personal life more balanced and more fulfilling? After a few deep thoughts, I pivoted quickly into “looking ahead” because I am typically an optimist. I was just about to fall into making a…
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Feb 02
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The Power Of Failure

By Business, General, Jon
I can admit freely that there have been times in my life where I have not tried something due to my fear of failing, but I have learned that the benefits to trying something new far outweigh the feeling I get in not giving my ideas the air they deserve. This was probably one of the life lessons that took a little longer to…
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Jan 26
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A True Example Of Great Experience

By General, Jon
I recently had a chance to tour a small local college during an open house event, and noticed several ways that the coordinators and students who volunteered, deliberately created meaningful experiences for us around one goal - shifting many of the high school seniors from "on the fence," to "I want to go here." A tour of the campus, free dinner at one of the 3 "non-cafeteria style" campus locations,…
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Jan 14
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Have you ever?

By Business, Jon
Have you ever had someone take credit for your ideas? Have you ever found out later and then wanted to get even, or did you take the high road and let the past go? In 1794, Eli Whitney patented the cotton gin and unfortunately at the time, due to infringement issues, he made very little money on the invention while others got rich. On this…
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