I have been in a reflective mood as of late and I have been thinking about my past, what led me to start Infinite Green 6 years ago with my good friend Jon, and what were the specific inflection points in my career that enabled me to have a point of view others would find value in. I am not sure what started me on thinking about my past, but perhaps it was the trip last weekend to a start up contact center company called Corvisa based out of Milwaukee.
Corvisa was started for one simple purpose, design a contact management system that companies can use that isn’t complex to manage, provides flexibility, and allow the end user to design and create awesome customer experiences that doesn’t require an army of expensive IT resources to keep running. Sound like a dream? I would like to introduce you to Matt Lautz, the founder and creator of Corvisa. He started the company out of pure passion, and maybe a little bit of frustration. He was sick and tired of being limited by the systems of choice in the market. Ones that didn’t allow him to dream up new experiences for his customers. After all, with all the technology on the market today getting simpler and simpler to manage, why wasn’t there a contact management platform following that same evolution? Matt levered this passion to start something special. His product is on the verge of revolutionizing the contact center industry by putting the power of easy to configure software in the hands of contact center operators around the globe.
Meeting with Matt and his team, I realized that this company was going to be great and will continue to grow. Not because Corvisa has the best widget in town, but because he and his team have passion. Passion to solve a business problem that he has come to realize most companies have. The ability to dream up and EXECUTE great customer experiences without hassle, time, and the need to spin up an expensive company project. His passion is contagious and it’s obvious that passion has spread after interacting with various leaders around the company.
This brings me back full circle to my passion and to Infinite Green. Our company was created out of our passion to share our knowledge and unique perspective to the rest of the industry. My specific passion was developed over the years taking calls, managing teams of agents on the phone, and eventually managing 2000+ seat customer care organizations. I had to constantly justify spending for technology, people, and resources through the use of story telling, business models, customer metrics, and voice of customer research. It was a great proving ground constantly having to defend ones reason for being. I honed my messages, created visuals, and used the customer as a shield as I charged the hill demanding changes up stream that would fix the root cause of angry customer’s issues.
Thanks to the downturn in the economy, Jon and I had the opportunity to focus this passion towards others. Others seeking a new way to operate their service operations. A new, more valuable way to operate a contact center. One that is led with passion for improved customer experiences, without having to wait for project dollars or a top down company initiative. That is the core of what we do. Our goal is to help companies design, build, and execute great customer experiences that add company value. That’s what drives me, gets me energized to start early each and every day, and connect with as many companies as I can to get our word out.
This is my passion. Now I ask you, what’s yours?