Back in December I went through my typical reflection of the past 12 months, what could I have done differently/better, who’s businesses were better because of Infinite Green, and was my personal li...
Chances are you have had an influential leader or mentor over your career who has provided good advice, thoughts on changing jobs, how to work on being promoted, or ways to approach a difficult situat...
For anyone that knows me, I am not a big fan of industry buzz terms. The “Internet of Things,” “Big Data,” and “Omni-Channel” are the latest examples that drive me bananas. Not because the...
How would you describe your approach or attitude at what you do? Are you an optimist? An achiever? An enabler? What word best describes your skills, your passion, and your work product, all in one? I ...
I had recently tried to upgrade our TV service here at the office so we could watch some local playoff games. First step, let’s go to the xfinity web site. After all, every company has options to up...
People – Process – Technology … there is indeed rationale in the sequence. Some quick thoughts to start the week: A consistent theme I have been documenting in recent client engagements is readi...
I have been in a reflective mood as of late and I have been thinking about my past, what led me to start Infinite Green 6 years ago with my good friend Jon, and what were the specific inflection point...
I have been working with a large healthcare company putting together a strategic contact center investment and three year road map, and the team has been discussing how to frame up the approach. The c...
Improved interactions
Client value created
Global contact center interactions in 2014
Customer journey maps created
Cloud solutions implemented
Company miles traveled
Average return on investment realized per project
Reports and models designed
