“Retail speaks for retail.” (Translation – Traditional retail is strong-willed and even though market disruptors are challenging the value of the store or supporting web footprint, we’ll continue to do what got us here…) We have heard many versions of this throughout our last 8 years, however it started much earlier than that for us so we have a strong passion for this vertical.
Experience working in stores is what gets you noticed in a traditional bricks and mortar retailer. The challenge then becomes, what to do with the web site, phone, web chat, and social media channels? The industry calls it “omni-channel” and quite honestly whatever you call it, and however your customers expect you to provide the same experience across whatever channel they choose, we have the experience to solve even the toughest data, integration, experience design, and organizational change management challenges your company faces.
Ask us how!